MILAN GROUP — TERMS AND CONDITIONS

1. Introduction

Welcome to MILAN Group. These Terms and Conditions constitute a binding agreement between MILAN Group and the Client, governing the booking, delivery, and use of our facilities, services, and all related arrangements for your event.

By booking an event, making a deposit or payments, or utilizing ANY aspect of our venue or services, you agree to be bound by and compliant with all the terms and conditions set out herein. Our objective is to provide a seamless, professional, and memorable event experience while preserving the safety, dignity, condition, and prestige of our venue.

Important Note: These Terms and Conditions apply not only to the Client but to all their guests, suppliers, vendors, service providers, and any third-party participants in their event. Please familiarize yourself with this document in its entirety. Non-compliance may result in penalties, additional charges, immediate termination of the event, or even eviction from the venue.

2. Definitions

MILAN Group: The company offering event and wedding venue services, including facilities, equipment, and staff.
Client: The person, couple, or organization booking an event with MILAN Group.
Event: The gathering, wedding, party, celebration, or corporate function held at the Venue.
Venue: The physical event location situated at 4 Howard Avenue, Winford AH, Eikenhof, Johannesburg.
All Terms and Conditions apply to every person connected to or participating in the event — this includes the Client, their guests, suppliers, vendors, service providers, and other third-party contributors.

3. Booking and Payment

3.1 Booking Confirmation

• A booking is only considered confirmed upon receipt of a non-refundable 10% deposit and a formal confirmation email from MILAN Group.
  
  

• Provisional reservations may be canceled without notice if the deposit is not received.
  
  

• The Client is responsible for verifying all event details, guest count, start/end times, and special requests at the time of booking.
  
  

3.2 Payment Terms

• Full payment of all quoted services is due no later than 30 days prior to the event.
  
  

• We accept payments by cash, card, or electronic transfer.
  
  

• No beverage tabs are allowed — payments must be settled at the time of service.
  
  

• All additional charges (e.g. additional hours, food, drinks, or other services) must be paid immediately.
  
  

• Making a payment constitutes your complete and binding agreement to these terms and conditions.
  
  

4. Cancellation Policy

• The 10% deposit is non-refundable under ANY circumstance (covers administrative and booking-related expenses).
  
  

• Cancellations made 90 days before the event will receive a 25% refund of the total quoted amount.

• Calcellations made 120 days before the event will receive a 50% refund of the total quoted amount.

• Cancellations made within 30 days of the event will forfeit 100% of payments made.
  
  

• All cancellations must be made in writing to eat@milangroup.co.za. Verbal cancellations or cancellations made after the deadline will be disregarded.
  
  

5. Access and Venue Usage

5.1 Venue Access

• Clients and their vendors may access the venue 2 hours prior to their event for setup and 1 hour after for teardown.
  
  

• Additional hours must be arranged in advance and will be subject to a rate of R1,750 per additional hour — if available.
  
  

• Last-minute requests for additional time may be declined due to operational schedules.
  
  

5.2 Strict Usage Restrictions

• Smoking is prohibited within the venue — a R5,000 fine applies to violations.
  
  

• Confetti, glitter, rice, or other messy materials are prohibited except by written consent from MILAN Group.
  
  

• All décor items must be pre-approved in writing; any damage to furniture, fixtures, or equipment by vendors or guests will be charged to the Client.
  
  

• Interaction with farm animals (including dogs) is prohibited — children must be closely supervised at all times.
  
  

• Entry into the Snail Farm or animal enclosures is prohibited due to health, safety, and sanitary regulations.
  
  

• All guests are prohibited from touching the décor, furniture, art, or collectible items displayed at the venue.
  
  

• Firearms, weapons, drugs (legal or otherwise), or signal jamming equipment are prohibited. Violation will result in immediate eviction and SAPS notification.
  
  

• MILAN Group reserves the right to confiscate alcohol or prohibit service to disruptive, aggressive, or intoxicated individuals.
  
  

6. Alcohol and Cooler Box Policy

• MILAN Group does not sell alcohol directly.
  
  

• Guests may bring their own alcohol under the following conditions:
  
  

  • R150 corkage fee per standard-sized cooler box applies.
    
    

  • Large or custom coolers incur additional charges — prior approval is required.
    
    

• All alcohol must be contained in closed coolers — bags or cardboard boxes are prohibited and will be confiscated.
  
  

• Alcohol may only be consumed within designated areas.
  
  

• Responsible service and consumption are enforced at all times.
  
  

7. Bridal Suite Access

• The Bridal Suite is reserved exclusively for the Bride and one accompanying person (such as a bridesmaid or family member).
  
  

• Access by the Bride’s team (photographer, makeup artists, and hairstylists) is by invitation and with consent from MILAN Group.
  
  

• All other individuals, including bridesmaids or guests, are prohibited from entering the suite.
  
  

• The suite is kept locked and opened upon request by a MILAN Group team member.
  
  

8. Children at Events (Strict)

• Children under 18 incur a R1,500 fee, covering their safety, supervision, and logistical accommodations.
  
  

• All children remain under adult supervision at all times — the Client bears full responsibility for their safety and well-being.
  
  

• Damage or disturbances caused by children will be billed directly to the Client.
  
  

9. External Catering and Beverages

• External caterers and beverage suppliers are allowed under the following conditions:
  
  

  • MILAN Group will not provide storage, refrigeration, equipment, or serviceware for external providers.
    
    

  • All vendors must bring their own equipment and sufficient staffing.
    
    

  • MILAN Group bears no liability for food poisoning, poor service, or other complaints related to externally provided food or beverages.
    
    

  • All vendors must follow health, safety, and sanitary regulations at all times.
    
    

10. Menu Tastings, Takeaways, and Cakeage Fees (Strict)

• Menu Tastings: Available at R390 per person, limited to the selected menus.
  
  

• Takeaways: All food must be removed by the Client at the event’s conclusion.
  
  

• Cakeage Fee: If you bring your own celebration cake, R250 applies, which covers cutting, serving, and plateware.
  
  

11. Music and Noise Regulations (Strict)

• MILAN Group is bound by municipal bylaws and community regulations.
  
  

• All music must be reduced by 20:30 and turned off by 21:30 — NO EXCEPTIONS.
  
  

• The venue closes at 22:00 sharp.
  
  

• Violations will incur penalties (R1,250 for playing after 21:30; R5,000 for staying after 22:00) — payable immediately.
  
  

• The Client is liable for all penalties or complaints stemming from their event.
  
  

12. Photography and Social Media

• MILAN Group reserves the unrestricted right to use media (photos, video) from your event for:
  
  

  • Social media promotions (Instagram, Facebook, TikTok, WhatsApp)
    
    

  • Website and digital marketing materials
    
    

  • Printed brochures or magazines
    
    

• If you wish to opt out, a written request must be made at least 7 days prior to your event.
  
  

• Non-personal content (decor, setups, and furniture) may still be used without limitation.
  
  

• The Client bears full responsibility for their guests’ consent and media release.
  
  

13. Liability and Insurance

• MILAN Group accepts NO liability for injury, death, theft, or damage to personal property at any time before, during, or after the event.
  
  

• The Client is 100% liable for their guests’ behavior and any damage caused to the venue, furniture, equipment, or grounds.
  
  

• We strongly advise clients to purchase event insurance (covering liability, cancellations, theft, and other eventualities).
  
  

• We may, at our discretion, require proof of such insurance prior to your event.
  
  

14. Termination of Booking

MILAN Group reserves the unilateral right to terminate a booking without a refund or further notice for:

• Breach of these terms and conditions
  
  

• Violations of alcohol, drugs, or weapons policy
  
  

• General misconduct, disruptive or threatening behavior toward staff or other guests
  
  

• Damage to property or equipment
  
  

• Any other violation that may compromise safety or undermine the smooth operation of the event
  
  

• Immediate eviction and settling of all outstanding payments will be enforced in these cases.
  
  

15. Bathroom Facilities and Sanitation

• Bathrooms are cleaned at least hourly and restocked with sanitary products.
  
  

• All guests are expected to keep them clean and sanitary.
  
  

• Flushing sanitary products or other waste down the toilet is prohibited — disposal bins are provided.
  
  

• Intentional or negligent damage or soiling (such as urination outside facilities) will incur a R1,250 fine.
  
  

16. Force Majeure (Strict)

MILAN Group shall not be liable or held responsible for any failure or delay in its obligations due to events outside its control, including but not limited to:

• Acts of God, wars, riots, civil disturbances, strikes, natural disasters, government regulations, health crises, or power failures.
  
  

• All payments made remain non-refundable, but we may, at our discretion, reschedule the event or provide an alternative booking.
  
  

17. Amendments to Terms

MILAN Group reserves the right to modify or update these Terms and Conditions at its discretion.
Any amended terms will be posted on our website or directly communicated to the Client.
Such amended terms will apply immediately upon publication or notification.

18. Contact Information

MILAN GROUP
Email: eat@milangroup.co.za
Phone: +27 (0) 66 222 6118
Address: 4 Howard Avenue, Winford AH, Eikenhof, Johannesburg
Website: www.milangroup.co.za

Acknowledgement:

By proceeding with a booking, deposit, or any form of payment, you confirm that you have read, understood, and agree to all the terms and conditions detailed in this document.
These Terms and Conditions apply without exception to every Client, event, and booking with MILAN Group.