MILAN GROUP: Terms and Conditions

1. Introduction

Welcome to MILAN Group. These Terms and Conditions constitute a binding agreement between MILAN Group and you, the Client, governing the use of our facilities, services, and all arrangements relating to your event.

By booking an event, making a payment (deposit or otherwise), or using any part of our venue and services, you agree to be bound by all terms and conditions set out herein. Our objective is to deliver a seamless, professional, and memorable event experience, while ensuring that our venue is respected, maintained, and operated according to the highest standards.

Important Note: These Terms and Conditions apply not only to the Client but also to all guests, agents, vendors, and service providers involved in the Event. Please read this document thoroughly. Non-compliance may result in penalties, immediate termination of the event, or additional charges.

2. Definitions

• MILAN Group: Refers to the company offering event and wedding venue services, inclusive of all facilities, infrastructure, equipment, and staff at our premises.
  
  

• Client: The individual, couple, or organization making a booking with MILAN Group for an Event.
  
  

• Event: Refers to any gathering, including weddings, parties, or corporate functions, held at the Venue.
  
  

• Venue: The physical event location situated at 4 Howard Avenue, Winford AH, Eikenhof, Johannesburg.
  
  

• These Terms and Conditions apply to all persons connected with the Event, including the Client’s guests, suppliers, vendors, and third-party service providers.
  
  

3. Booking and Payment

3.1 Booking Confirmation

• A booking is only considered confirmed upon receipt of a 10% non-refundable deposit.
  
  

• This deposit secures your preferred event date and will be followed by a formal confirmation email from MILAN Group.
  
  

• Provisional bookings may be cancelled without notice if the deposit is not received.
  
  

• The Client is responsible for confirming all event details at the time of deposit, including guest count, start/end times, and any special requests.
  
  

3.2 Payment Terms

• Full payment of all quoted services is required no later than 30 days before the event date.
  
  

• Accepted payment methods include cash, card, or electronic transfer.
  
  

• No beverage tabs will be permitted—each food and beverage order must be settled at the time of service.
  
  

• Any additional charges incurred during the event (e.g., extra time, food, drinks) will be invoiced and must be paid immediately.
  
  

• By making any payment, you agree to all the terms and conditions detailed in this document.
  
  

4. Cancellation Policy

We understand that plans may change. However, due to the nature of event planning, the following cancellation terms apply:

• The initial 10% deposit is strictly non-refundable, covering administrative and reservation costs.
  
  

• Cancellations made 90+ days before the Event will receive a 25% refund of the total quoted amount.
  
  

• No refunds will be issued for cancellations made within 30 days of the Event.
  
  

• All cancellations must be submitted in writing to eat@milangroup.co.za. Verbal cancellations or those submitted after the specified timelines will not be accepted.
  
  

5. Access and Venue Usage

5.1 Venue Access

• Clients and their vendors may access the Venue 2 hours prior to the Event for setup and 1 hour after for teardown.
  
  

• Additional time must be arranged in advance and will be charged at R1,750 per hour, subject to availability.
  
  

• Same-day requests for extended time may be denied due to scheduling constraints.
  
  

5.2 Usage Restrictions

• Smoking is strictly prohibited inside the venue. Designated outdoor smoking areas are available. Violation will result in a R5,000 fine.
  
  

• Confetti, glitter, and similar items are not allowed unless pre-approved in writing.
  
  

• All décor items must be pre-approved. Damage caused by Client or vendor equipment will incur repair or replacement charges.
  
  

• Guests must not interact with farm animals, including dogs. Children must be supervised at all times.
  
  

• Entry into the Snail Farm or animal enclosures is prohibited due to strict hygiene protocols.
  
  

• All guests must refrain from touching décor, including taxidermy and themed interior installations.
  
  

• Firearms, weapons, illegal substances (including cannabis), and signal jammers are strictly prohibited. Discovery will result in immediate contact with SAPS and eviction.
  
  

• MILAN reserves the right to confiscate alcohol or substances causing intoxication or disruptive behavior.
  
  

6. Alcohol and Cooler Box Policy

• Alcohol is not sold at the Venue.
  
  

• Guests may bring their own alcohol, subject to:
  
  

  • R150 corkage fee per standard-sized cooler box.
    
    

  • Additional charges apply for larger boxes—prior notice required.
    
    

  • Alcohol must be brought in cooler boxes, not bags or boxes. Alcohol in unapproved containers will be confiscated and returned after the event.
    
    

  • Alcohol may only be consumed within designated areas.
    
    

7. Bridal Suite Access

• Reserved exclusively for the bride and one accompanying person (e.g., assistant or family member).
  
  

• Access permitted for hair stylists, makeup artists, and photographers.
  
  

• The suite is kept locked for security and opened upon request by MILAN staff.
  
  

• Bridesmaids and other guests are not allowed access.
  
  

8. Children at Events

• Children under 18 attending the event incur a R1,500 fee, covering a child minor, safety and logistical provisions.
  
  

• Children must be supervised at all times. The Client bears full responsibility for minor guests.
  
  

• Children are not permitted near animals or restricted areas.
  
  

• Damages or disturbances caused by children will be billed to the Client.
  
  

9. External Catering and Beverages

• External caterers and beverage suppliers are allowed under strict conditions:
  
  

  • MILAN does not provide kitchen space or equipment to third-party vendors.
    
    

  • All vendors must bring their own equipment and staff.
    
    

  • MILAN will not store, refrigerate, heat, or serve any externally provided items.
    
    

  • MILAN bears no responsibility for quality or complaints arising from external suppliers.
    
    

10. Menu Tastings, Takeaways, and Cakeage Fees

• Menu Tastings: Available at R390 per person, limited to items selected for your final menu.
  
  

• Takeaways: Charged at R75 per container. Pre-prepared containers will be handed over at the event’s end. Cash or card payment required.
  
  

• Cakeage Fee: R250 if a Client-supplied cake is served. This includes cutting and serving.
  
  

11. Music and Noise Regulations

MILAN is bound by strict municipal bylaws:

• Music must be reduced by 20:30.
  
  

• Music must be switched off by 21:30.
  
  

• Venue closes at 22:00 sharp. No exceptions.
  
  

Penalties for Non-Compliance:

• R1,250 fine for sound played after 21:30.
  
  

• R5,000 fine for remaining past 22:00. Non-negotiable and payable immediately.
  
  

12. Photography and Social Media

• MILAN reserves the right to use event media (photos, videos) for:
  
  

  • Social media platforms (Instagram, Facebook, TikTok, WhatsApp)
    
    

  • Website and digital marketing
    
    

  • Printed promotional materials
    
    

If you wish to opt out of this, a written request must be submitted at least 7 days before the Event. This applies to personally identifiable media only.

• Non-personal content (e.g., décor, setups, venue photos) may still be published.
  
  

• Clients must inform their guests of any privacy requests. MILAN will not be liable for content posted by attendees.
  
  

13. Liability and Insurance

• MILAN Group accepts no liability for injury, death, loss, or theft of personal property at any point before, during, or after the Event.
  
  

• The Client is fully responsible for guests’ behavior and any damages caused.
  
  

• Clients are strongly encouraged to obtain event insurance covering liability, damages, and cancellations. Proof of insurance may be requested.
  
  

14. Termination of Booking

MILAN Group reserves the right to terminate a booking without refund for:

• Breaches of these Terms and Conditions
  
  

• Use or possession of illegal substances or weapons
  
  

• Failure to comply with alcohol, noise, or behavior policies
  
  

• Any conduct that compromises safety, damages property, or disrespects staff
  
  

Immediate evacuation and full settlement of outstanding fees will be required in such cases.

15. Bathroom Facilities and Sanitation

• Bathrooms are cleaned hourly.
  
  

• Clients and guests are expected to maintain cleanliness.
  
  

• Sanitary products must not be flushed—bins are provided.
  
  

• Intentional soiling or urination outside facilities will result in a R1,250 fine.
  
  

16. Force Majeure

MILAN Group is not liable for any failure to perform obligations due to circumstances beyond its control, including but not limited to acts of God, pandemics, strikes, or regulatory changes.

17. Amendments to Terms

These Terms and Conditions are subject to change at MILAN Group’s discretion. Any updates will be communicated via the company website or directly to Clients when applicable.

18. Contact Information

MILAN Group
📧 Email: eat@milangroup.co.za
📞 Phone: 066 222 6118
📍 Address: 4 Howard Avenue, Winford AH, Eikenhof, Johannesburg
🌐 Website: www.milangroup.co.za

Acknowledgement

By proceeding with a booking, deposit, or any form of payment, you confirm that you have read, understood, and agreed to all terms and conditions detailed in this document.

These Terms and Conditions apply without exception to every Client, Event, and booking with MILAN Group.